We take special care to assist your pet in adapting and coping with it's new environment. Our wonderful staff will focus on giving your pet the caring attention to build its confidence as it adjusts to what for many pets can be an exciting environment. For some it can take a few days to get aclimatized but before you know it they are keen to see who else is around.

For dogs we require C5 vaccination which includes Distemper, Hepatitus, Parvovirus, Bordatella and Parainfluenza. Please note that C3 or 3 in 1 does not meet our requirements. If your dog has had this vaccination in the last 12 months then you will need to organise to have the Parainfluenza and Bordetella injections and boosters or intranasal application which could be required two weeks before your planned boarding date. Similarly note that C4 or 4 in 1 does not meet our requirements and if your dog has had this vaccination in the last 12 months then you will need to organise to have the Bordetella injection, booster or intranasal application which could be required two weeks before your planned boarding date.It is most important that you check this with your vet and get your certificate.Please contact your vet for more information. For cats the minimum requirement is F3 as this vaccination covers Cat Flu and Feline Enteritis. We would recommend that if it is close to re-vaccination date that you plan to have this vaccination carried out one week prior to boarding. Please contact your vet for more information. We also require your cat to be desexed.

Here at Petcare Extraordinaire we pride ourselves on the care and focus we place on your older pet. We will make sure they have easy and frequent access outside and place them in a quieter environment sometimes in reception or in the groom work area away from younger noisey boarders.

We use high quality food for our boarders that majority love. This is Nutrience (Superior Kibble)mixed with a variety of different minces according to your pets preferred tastes. If your pet has not eaten after 24 hours we will follow up with more choices like BBQ Chicken or cooked sausages, or our home-cooked pasta or rice with our vegetable combo

We take your contact details when you check in and we will endeavour to contact you by phone, SMS or email should we need to make contact with you. If we are unable to get intouch with you in the event of sickness we will contact your vet directly. If your vet is not available we will locate the nearest Vet available.

We are open from 8:00am till 5:00pm daily apart from public holidays. We prefer first timers to checkin in the morning to familiarise themselves with their surroundings and settle in.

We have discounts for long term and multiple pets boarding please go to our rates pages.

We are happy to administer medications for a small daily fee of $2.00 per day per pet.

Yes we live here!

Yes we live here!

Yes we have a limited number of family runs for big dogs and these runs are very popular, We can cater for those who request to separate their pets at feeding or at sleeping times if requested.

At Petcare Extraordinaire we provide everything for our boarders. We prefer that you don’t bring your own bedding or possessions, as they can get lost, soiled and damaged. If you, however, really want to bring your dog’s own bedding/toy, you can do so, as long as you are prepared for them to be damaged or destroyed - please only bring things you are not attached to. However in winter you are welcome to bring your pets coat if they wear one or we have a selection to buy or hire

At Petcare Extraordinaire we have opted to focus on the care of our boarders and unlike many boarding kennels in the industry really focus on enrichment while our customer’s pets are here. On government designated public holidays due to double time and a half penalty rates we have had to make the hard choice that the labour we have designated for those days should be focussed on the care of the boarders here rather than operate the office and we make no apologies for that. I think you will find that most other small kennels like ours have restrictive drop off and pick up times on all days of the week. So being open 7 days a week apart from public holidays means we try within the bounds of costs to be flexible for pick ups and drop -offs.To facilitate a pick up on the day after a public holiday we have team members here from 7am and open the office from 8 am and close at 5pm. You are welcome to come in between 7am and 8am however our gates are closed for the teams to focus on cleaning and you will need to organise with us before the day and ring when you arrive. If those times don’t work we can always organise a drop-off for a small fee.<