Copyright
Petcare Extraordinaire 2010 All rights reserved
"We are commited to treating your 'best friend" with superior skills, compassionate hearts, gentle hands and kindly words"
My dog has not boarded before, how will they cope at Petcare Extraordinaire?
We take special care to assist your pet in adapting and coping with it's new environment. Our wonderful staff will focus on giving your pet the caring attention to build its confidence as it adjusts to what for many pets can be an exciting environment. For some it can take a few days to get aclimatized but before you know it they are keen to see who else is around.
What are your vaccination requirements?
For dogs we require C5 vaccination which includes Distemper, Hepatitus, Parvovirus, Bordatella and Parainfluenza. Please note that C3 or 3 in 1 does not meet our requirements. If your dog has had this vaccination in the last 12 months then you will need to organise to have the Parainfluenza and Bordetella injections and boosters or intranasal application which could be required two weeks before your planned boarding date. Similarly note that C4 or 4 in 1 does not meet our requirements and if your dog has had this vaccination in the last 12 months then you will need to organise to have the Bordetella injection, booster or intranasal application which could be required two weeks before your planned boarding date.It is most important that you check this with your vet and get your certificate.Please contact your vet for more information. For cats the minimum requirement is F3 as this vaccination covers Cat Flu and Feline Enteritis. We would recommend that if it is close to re-vaccination date that you plan to have this vaccination carried out one week prior to boarding. Please contact your vet for more information. We also require your cat to be desexed. .
We have an older pet, will they be OK at Petcare Extraordinaire?
Here at Petcare Extraordinaire we pride ourselves on the care and focus we place on your older pet. We will make sure they have easy and frequent access outside and place them in a quieter environment sometimes in reception or in the groom work area away from younger noisey boarders.
What happens at Petcare Extraordinaire if my pet is not eating?
We use high quality food for our boarders that majority love. This is Nutrience (Superior Kibble)mixed with a variety of different minces according to your pets preferred tastes. If your pet has not eaten after 24 hours we will follow up with more choices like BBQ Chicken or cooked sausages, or our home-cooked pasta or rice with our vegetable combo
How will I know if there are any issues or problems with my pet while I am away?
We take your contact details when you check in and we will endeavour to contact you by phone, SMS or email should we need to make contact with you. If we are unable to get intouch with you in the event of sickness we will contact your vet directly. If your vet is not available we will contact our on call Vet Clare to assist.
What is the best time to bring my pet in?
We are open from 8:00am till 12:00 noon and again from 3:00pm to 5:00pm daily apart from public holidays. We prefer first timers to checkin in the morning to familiarise themselves with their surroundings and settle in.
Do you give discount rates for longterm boarding or if we have multiple pets?
We have discounts for long term and multiple pets boarding please go to our rates 2009 pages
What if my pet is on some medication?
We are happy to administer medications for a small daily fee of $2.00 per day per pet.
Are the premises attended after hours?
Yes we live here!
I have two or more dogs can they stay together?
Yes we have a limited number of family runs for big dogs and these runs are very popular, We can cater for those who request to separate their pets at feeding or at sleeping times if requested.
Do I need to bring my pets bedding and toys?
At Petcare Extraordinaire we provide everything for our boarders. We prefer that you don’t bring your own bedding or possessions, as they can get lost, soiled and damaged. If you, however, really want to bring your dog’s own bedding/toy, you can do so, as long as you are prepared for them to be damaged or destroyed - please only bring things you are not attached to. However in winter you are welcome to bring your pets coat if they wear one or we have a selection to buy or hire.
Your Frequently Asked Questions